The Advanced IVR or Interactive Voice Response feature allows you to set up a greeting system to manage the incoming calls via a telephone keypad. The Advance IVR enables your organization to lower costs and improve customer service.

In addition to the IVR feature, you can take advantage of our free PBX service, which allows you to set a private telephone network to connect the incoming calls with any internal telephone extension within your company.

     Sequential Forwarding

This feature lets you register up to 4 back-up ring-to phone numbers to answer a call in case the main number is busy.

When you receive a call and the main number does not answer in a certain number of seconds (the time is set by you), then the system instantly dials the next ring-to number that you registered. If that number is busy as well, then it goes to the next ring-to registered number.

This feature permits you to create Black and White phone numbers list based on area codes or phone numbers. The system will automatically reject the incoming calls from the area codes or phone numbers that are included in the ‘Black List’. The system will only connect the incoming calls from the area codes or phone numbers programmed in the ‘White List’.

Each country has a different ringback tone, so to increase the local appeal of your Local or Toll Free Number, we added the Local Ring Tone feature with the 40 most used unique ringback tones.

Once this feature is active, when someone dials your Local or Toll Free Number, the caller will hear the corresponding ringback tone of their country, which will make him/her feel more comfortable.

We have the 40 unique ringback tones used by all the countries of the world. All you need to do is to assign the ringback tone that corresponds to your Local or Toll Free Number.

     Simultaneous Ringing

With the Simultaneous Ringing feature you can forward calls from your Local or Toll Free number to two or more phone numbers. These numbers will ring at the same time and the system will automatically connect the call to the first number that takes the call.

     Forward-Fax

This feature maximizes the benefits of your Local or Toll Free Forwarding Number. Activating the Forward-Fax feature will enable your Local or Toll Free Forwarding Number to receive and forward faxes directly to your email as an image file. Please note that a successful fax transmission depends on many factors and some numbers may not be suitable for this feature.

Please check the Forwarding-Fax feature availability at the view rate page before purchasing a number for this specific purpose.

Record a personalized greeting for your system to let your callers know that they will soon be connected with your phone number.

Every time someone dials your local or toll free number they will listen to your custom greeting message while the system connects the call. For example, if you record ‘Welcome to Innovative Solutions, please wait while we connect your call’, then this message will be played right after a caller dials your local or toll free number.

     Voicemail & VM to Email

When activated, ‘Voicemail’ will answer if your existing phone is busy or does not answer. You can also activate the ‘Do Not Disturb’ option which automatically sends every call to your voice mail.

To access your recorded messages, just dial your Global Call Forwarding number and go to your voice mail menu. You can also use the Voicemail to Email feature to access your recorded messages from your smart phone or computer.

    Select Country Forwarding

This feature is available with our Advanced IVR and enables you to forward calls from a predefined country code to a specific phone number. With this feature you can route the calls coming from different countries to specific phone numbers. For example:  forward calls from Spain to a call center with Spanish speaker agents.

       Account Management

We offer you an easy to use Customer Control Panel to manage your account, change account settings, add services, set up or modify the advanced features, change your ring-to numbers, set up your call forwarding preferences, view up-to-date invoices, and view call details– including date, time, phone numbers, and duration.

You can access your Control Panel from any computer, anytime, anywhere. Just visit GlobalCallForwarding.com, click Account Login, and enter your access information.